Refund Policy

Effective Date: 1-2-2024
Website: www.artoprime.com

At Artoprime, we take pride in delivering high-quality branding, website, and app development solutions tailored to our clients’ needs. Since our services involve significant time, expertise, and creative effort, we maintain the following refund policy:

1. General Policy

All payments made to Artoprime are considered final and non-refundable, unless otherwise stated in a signed service agreement.
Refunds are only applicable in specific cases outlined below.

2. Eligibility for Refund

Refunds may be considered under the following conditions:

Project Cancellation (Before Work Begins):
- If a client cancels a project before any design or development work has started, a partial refund may be issued, subject to deduction of administrative/consultation fees.
Duplicate Payments:
- If a client has been charged more than once for the same service due to a billing error, a full refund of the duplicate payment will be issued.
Service Non-Delivery:
- If, due to unforeseen circumstances, Artoprime is unable to deliver the agreed service and no work has been initiated, a refund may be granted.

3. Non-Refundable Situations

Refunds will not be provided in the following cases:

Once the initial project concept, design draft, or development phase has commenced.
For completed services or delivered digital products.
For delays caused by client-side factors, such as late approvals, content submissions, or lack of communication.
For dissatisfaction arising from a change of mind after project commencement.

4. Revision & Correction Policy

Instead of refunds, clients are entitled to reasonable revisions as outlined in their service agreement.
Additional revisions beyond the agreed scope may incur extra charges.

5. How to Request a Refund

To request a refund (where eligible), clients must contact us in writing at [Insert Email] within 7 days of the payment date. Requests must include:

Proof of payment
Reason for the refund request
Supporting documentation, if applicable

6. Processing of Refunds

Approved refunds will be processed within 7–14 business days using the original method of payment.
Any transaction fees charged by banks or payment processors will be deducted from the refund amount.

7. Contact Information

For any questions regarding our Refund Policy, please contact:

Artoprime
📧 Email: george@artoprime.com
📞 Phone: +97332220892
🌐 Website: www.artoprime.com